Hey, we get that sometimes things just don't work out. We're here to make your return process as easy as possible!
Returns:
Please first drop us a line at: hello@leinashine.com . Let us know the reason for return and we will gladly help you out.
Returns postmarked within 7 days of date received will be eligible for a refund on the original method of payment minus 20% restocking fee or store credit for the cost of the item purchased plus 20%.
Returns postmarked within 8-21 days of date received are eligible for store credit only.
Once delivered to our headquarters, returns will be processed within 3-5 business days.
After 21 days, we are unable to accept returns on any purchases (online or in store).
Original shipping fees are non-refundable and return shipping is the responsibility of the customer. We strongly suggest choosing a shipping option that provides you with a tracking number so that you can make sure your return makes it back to us. We are not responsible for any returns lost in the return shipping process.
All items must be returned to us in their original condition with all original tags still attached. UNWORN & unwashed. Smoke, deodorant and perfume free. If the items shows any sign of being worn, we will send it back and will not issue a refund.
The following items are FINAL SALE:
- Jewelry
- Bathing Suits
- Accessories
- Sunglasses
- Sale/ Clearance Items
- Items purchased with a discount code of 25% OFF or more
Any items sent back to us that are not in compliance with our return policy will be shipped back to the customer at their expense.
Exchanges:
- Due to limited quantity of inventory, we do not offer direct exchanges simply because we cannot guarantee that the item you are trying to exchange for will still be available when the return reaches our department. If you are needing a different size/color in an item, you can either:
- Reorder the item in the size you need and then send the original item back to us (postmarked within 7 days) for a refund.
- Send the item back and indicate that you would like store credit for the return and use the store credit to repurchase the item in the size/color you would like.
Damaged/Defective Items or Incorrect Orders:
- Our team checks all items for any damages or defective areas before shipping them out to you and also checks to ensure all items are packed in the order, but we are human and know that we sometimes make mistakes. So, if you happen to receive an item that is damaged or defective or believe something is missing from your order, this is for you!
- Damages must be reported to us prior to wearing the garment. Tags must still be attached.
- All reports must be made within 3 days of receiving your order or it will not be accepted.
- Please contact us immediately at hello@leinashine.com and provide us with a picture of the damaged/defective area or the item(s) you believe are missing from your order. Please include your first and last name and order number.
Cancelled /Unsent/ Returned Orders (returned for any reason other than damage):
- Orders are processed soon after a confirmed purchase. If an order is cancelled after payment has processed (and not yet sent) a refund may be issued back to the original payment method MINUS a 20% Restocking Fee.
- If an order is cancelled after it has been sent. The customer is responsible to ship the item back to our facility with all tags intact and garments unworn.
- Once the item is received and inspected the amount paid for the product MINUS a 20% Restocking Fee will be refunded back to the original payment method.
- Please allow 3-5 business days for the credit to process with your payment provider.
Pre Sale Orders
- All pre sale items are noted in the individual product descriptions. Most orders are shipped within the 2 week time frame but due to shipping delays some items may take up to 6 weeks.